Remote Assistance:

Wait time is: Short
10 AM to 6 PM M - F
10 AM to 6 PM Sat
Closed Sun


© Puppet Productions

To Start: Call 925-672-9989 & Request IT Tech Support

Computer running slow, clogged with malware, spyware, virus, Trojans & other computer bugs?  Remote Control Help desk provides remote PC support for Microsoft Windows XP, Vista and Server software.  Connect to RCH for file transfers (data transfer) malware removal, provention, cleanup and security for your computer. A tech will capture your desktop and resolve your issues... Connect Now!

Select Service and explain problem(s):

Computer running Slowly
Service / Tuneup
Email Problem
Virus or Malware Removal / Prevention
In your own words, what needs to be done?
Name: Phone:
Email Address:


  • Fill in IT Support form above - Agree to terms & proceed to the Help Desk.
  • If you have Norton Internet Security & other Removal Programs, disable them.
  • Click Connect Now (below) to establish your IT Support Session.
  • Remote Assistance will start a Window program asking Save or Run -> Click RUN.
  • A second Window will open Click -> RUN Again.  A timer will verify the start of a remote session. (No charges until a Tech takes over.)
  • Remote Control Help Y / N Type appears Type -> Y for Yes.
  • You're done, a Remote Control Help session has started, we'll take over from there.
Your PC Remote Session will be served in the order received. If "Remote Assistance" is highlighted as Long(on left) you will enter a queue for the next available technician. Leave your pc & remote session on.  Call 925-672-9989.
By clicking "Connect Now" I am agreeing to these Terms.
Select Agent:
Call 925-672-9989 for Assistance.

Windows 98/ME